Customer Service Policy

maryruthorganicsmall.com adheres to the service tenet of integrity, professionalism and efficiency, and is committed to providing all customers with high-standard pre-sales consultation, in-sales assistance and after-sales guarantee services, creating a comfortable and reliable shopping experience for every user on our e-commerce platform.

Our customer service team can answer your questions about product ingredient introduction, efficacy description, applicable crowd, specification selection and discount activities. You can consult through official reserved email channels to get professional and detailed product guidance.

For order payment failure, logistics inquiry, product defect, return and refund application and other problems during shopping, our customer service will respond and follow up the whole process. We strictly abide by the 60-day return and 5-10 day refund rules, and properly handle all after-sales demands in a standardized manner.

All customer service behaviors of maryruthorganicsmall.com abide by fair and standardized service principles, treat every user equally, reply to user feedback in a timely manner, and try our best to solve all shopping-related problems for customers.